Cancellation Policy

Last updated: 28 October 2026

Confirmed direct reservations

For a direct reservation confirmed under the current direct-booking terms, cancel at least 72 hours before the scheduled check-in time for a full refund. Cancellations made within 72 hours of check-in and no-shows are charged in full.

The booking confirmation shows the scheduled check-in time and the terms for that reservation. Any refund is processed through the payment method or booking channel used for the reservation.

Booking.com reservations

The existing Booking.com rate retains its five-day cancellation window. The exact deadline, time zone and any rate-specific conditions shown in your Booking.com confirmation apply. Please use Booking.com to submit the cancellation request.

Airbnb, Agoda and other platforms

If you booked through another online travel agency or booking service, the cancellation and refund terms shown in that reservation confirmation apply. Please use that platform to submit a cancellation request.

Need help?

For a direct reservation, email reservations@zenveylegacy.com and include your booking reference.